Reports to: Store Manager
Reports: Supervisors, Keyholders, Beauty Advisors
Main Purpose of the Role:
The Assistant Managers main responsibility is to support the Store Manager to maximise sales and profitability whilst developing and retaining a high performing team.
They must aim to deliver:
- Our Brand Vision and Mission by living our brand pillars
- A visually inspiring and inviting store environment
- A fully compliant store, adhering to all company processes and policies
- Assists the Store Manager to identify a focused and commercial business plan to deliver bottom line profitability
Main Responsibilities:
Customer First
- Delivers a ‘customer first’ experience exceeding customer expectations
- Coaches their team to ensure a ‘customer first’ experience is delivered consistently Ensures
- Consistent product training and knowledge to provide unbiased customer advice
KPl’s
- Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion
- Exceeds the company acquisition target for N.dulge
- Assists the Store Manager in managing payroll spend within budget through effective scheduling and people planning
- Manages stock file accuracy – adheres to all stock handling policies to ensure stock accuracy and minimise stock loss
Communication
- Ensures team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
- Communicates clearly and concisely with all internal and external business partners to drive business opportunities
Commerciality
- Actively identifies innovative opportunities to maximise their business
- Confidently analyses all available business reports to review weekly, monthly and yearly performance
Team
- Assists the Store Manager by supporting recruitment and retaining diverse teams that supports our ‘customer first’ experience
- Creates an inclusive, welcoming and approachable environment for employees to thrive in
- Confidently delivers feedback and manages performance in line with Company processes
Leadership
- Leads, motivates, and inspires the team – be a role model!
- Coaches and develops their team and individuals to achieve their full potential
Store Operations
- Ensures the store is maintained in line with Company maintenance and Health & Safety standards. Communicating all needs, in a timely manner, with the Regional Manager or Property Manager
- Understands and adheres to all Company loss prevention practices
Qualities
- Ability to deliver a ‘customer first’ experience, demonstrating the leadership to coach and motivate their team
- Ability to understand and analyse commercial reports to drive business opportunities
- Ability to identify key performance behaviours and competencies within the team
- Ability to build strong working relationships with support office departments
- Strong communication skills
- Strong prioritising and organisational skills
- Leads by example
- Values honesty and integrity in working relationships
- Ability to manage change
- Flexibility to meet rapidly changing priorities and deadlines
- Ability to delegate tasks and follow up effectively to ensure completion
- Solution minded, uses initiative to positively solve problems
