We strive to make Princesshay a safe and welcoming place for all.

Going shopping is something many take for granted, it might be something you look forward to, or it can often be something you have to do.

But for persons with a disability, and all those with accessibility requirements, visiting somewhere for the first time can be a daunting prospect. We know that 98% of people with disabilities and carers look for accessibility information before visiting somewhere for the first time and 76% of people have not visited somewhere they wanted to because they couldn’t find the information they needed.

The Crown Estate, owners of Princesshay have recognised the ‘If I don’t know, I don’t go’ barrier and have partnered with AccessAble to conduct detailed accessibility audits and produce guides for all of their retail parks and shopping centres.

AccessAble are the UK’s most trusted and popular source of accessibility information, and have produced hundreds of accessibility guides with all you need to know about accessible toilet facilities, parking, walking distances, door widths, colour contrast, seating, and public transport with all the relevant facts, figures, and photographs.

The guides are available for free, linked via Princesshay | AccessAble at, and on the AccessAble App. For more information or to give feedback contact AccessAble at

In addition to the above information, CEDA, our charity partner of 2022, have also produced some short films highlighting accessibility around Princesshay.

Accessible Princesshay

Accessible Facilities

Accessible Parking

Please find a list of useful links below.

Exeter Community Transport Association


Accessible Toilet / Changing Places Facility

Princesshay Pushchairs for Hire

We have also created out own Visual Guide to Princesshay, packed full of information on everything from car parks and getting here, to onsite facilities including refurbished toilets, a Changing Places facility and Baby Change, customer service support, shopper guides and maps.