Supervisor – 37.5 hours per week

Supervisor | Space NK

Role Overview
Reports to: Store Manager, Assistant Manager
Reports: Keyholders, Beauty Advisors

Main Purpose of the Role:
The Supervisors main responsibility is to assist the management team to maximise sales and profitability whilst supporting and retaining a high performing team.

They must aim to deliver:

  • A customer first approach
  • A visually inspiring and inviting store environment
  • A fully compliant store, adhering to all company processes and policies

Main Responsibilities:

Customer First

  • Delivers a ‘customer first’ experience exceeding customer expectations
  • Supports their team to ensure a ‘customer first’ experience is delivered consistently

KPl’s

  • Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion
  • Exceeds the company acquisition target for N.dulge
  • Supports stock file accuracy – adheres to all stock handling policies to ensure stock accuracy and
    minimise stock loss

Communication

  • Ensures team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and
    monthly basis, focusing on their achievement
  • Communicates clearly and concisely with all internal and external business partners to drive
    business opportunities

Commerciality

  • Actively identifies innovative opportunities to maximise their business
  • Confidently analyses all available business reports to review weekly, monthly and yearly performance

Team

  • Supports the store recruitment process, retaining diverse teams that deliver our ‘customer first’
    experience
  • Creates an inclusive, welcoming and approachable environment for employees to thrive in
  • Confidently delivers feedback and escalates any performance issues to the Store Manager or Assistant Manager

Leadership

  • Leads, motivates and inspires the team – be a role model!
  • Coaches and develops their team and individuals to achieve their full potential

Store Operations

  • Ensures the store is maintained in line with Company maintenance and Health & Safety standards.
    Communicating all needs, in a timely manner, with the Regional Manager or Property Manager
  • Understands and adheres to all Company loss prevention practices

Qualities

  • Ability to deliver a ‘customer first’ experience, demonstrating the leadership to coach and motivate their team
  • Ability to understand and analyse commercial reports to drive business opportunities
  • Ability to identify key performance behaviours and competencies within the team
  • Strong communication skills
  • Strong prioritising and organisational skills
  • Leads by example
  • Values honesty and integrity in working relationships
  • Ability to manage change
  • Flexibility to meet rapidly changing priorities and deadlines
  • Ability to delegate tasks and follow up effectively to ensure completion

Apply here