Senior Sales Advisor

JOB PURPOSE
Supports Management team ensuring that people and customers are at the heart of everything
we do. Delivers company expectations for service, product, commerciality, operations, and
people within store. Steps up to cover Management absence. Works at pace, flexible and
adaptable, with the ability to change in line with business priorities.

RESPONSIBILITIES

COMMUNICATION

  • Set up team briefs and communicates / cascade the store actions and targets
  • Check’s business communication channels and drives actions to achieve priorities
  • Effectively delegates accountabilities within the store team
  • Communicates and champions current business initiatives
  • Clear and concise communication when leading visits in your store when stepping up in
  • Management absence.


CUSTOMER FOCUS

  • Drives a high level of service across all areas delivering an amazing customer experience
  • •Drives conversion, footfall, and all service KPIs in store
  • Frequently adjusts approach to ensure customer needs are met and to improve service

RESPONSIBILITIES
OPERATIONS

  • Creates a safe & secure working environment for self, colleagues, and customers by supporting the Management Team in complying with all Health and Safety & Retail Risk legislation, policies & procedures.
  • Supports the Management Team in ensuring that all Health and Safety & Retail Risk training is completed and up to date for yourself team.
  • Completes price events and promotional activity in line with company communication
  • Drives delivery process and productivity in line with company expectations
  • Ensures daily replenishment and size availability checks are completed to company timescales.
  • Action daily stockroom walkthroughs and identify product opportunities in Management absence.

PEOPLE

  • Supports with proactively recruiting the best team, ensuring a thorough induction is completed
  • Develop and coach Sales Advisors, providing feedback in a prompt, constructive, and encouraging manner ensuring follow up is carried out where necessary
  • Able to have difficult conversations, acting in the best interest of the store and individual
  • Competent in acting as a note taker in formal meetings
  • Supports a culture of recognition in store
  • Encourages a Diverse and Inclusive culture where everyone feels included


VISUAL & COMMERCIAL

  • Supports with implementing and maintaining exceptional company layouts, sale launches and visual merchandising guidelines and standards.
  • Conduct daily walkthroughs in store, identifying areas that need visual attention in Management absence.
  • Analysis of data using company tools to ensure that the Commercial File is up to date in
  • Management Absence. Has a good knowledge of your store profile and performance.

PEOPLE

  • Supports with proactively recruiting the best team, ensuring a thorough induction is completed
  • Develop and coach Sales Advisors, providing feedback in a prompt, constructive, and encouraging manner ensuring follow up is carried out where necessary
  • Able to have difficult conversations, acting in the best interest of the store and individual
  • Competent in acting as a note taker in formal meetings
  • Supports a culture of recognition in store
  • Encourages a Diverse and Inclusive culture where everyone feels included

COSTS AND BUDGETING

  • Is aware of store performance and controllable costs within the store and actions needed to improve.
  • Checks daily deployments to ensure staffing levels are sufficient to achieve store priorities and service KPIs

BEHAVIOURAL COMPETENCIES

ACCOUNTABILITY
Holds self and others accountable for the running of the store in Management absence. Readily
takes on challenges or difficult tasks. Adheres to and enforces goals, policies, procedures, and
work requirements.


DRIVES ENGAGEMENT
Supports the Management Team in driving a culture where people are motivated to do their
best to help the Store achieve its objectives. Explains the purpose of work, involves others
appropriately and gives them recognition for their contributions. Praises the successes of others.

DRIVES RESULTS
Consistently achieves results, even under challenging circumstances. Holds self to high
standards of performance. Shows consistent effort to complete tasks in a timely manner.
Maintains work focus despite obstacles or setbacks.

EFFECTIVE COMMUNICATION
Adapts communication content and style to the needs of others. Listens to others input and
perspectives, asks questions and summarizes to confirm understanding

PLANNING & PRIORITISING
Plan and prioritise work to meet required store goals and priorities. Has a clear understanding
of the main tasks needed to complete work in the right sequence. Identifies the support and
resources needed to carry out work; delivers on time and at an acceptable level.

PROBLEM SOLVING
Makes sense of information to effectively solve problems and identify opportunities. Probes
for root causes; uses problem-solving methods to put a proposed plan in place.

APPLY HERE